Saturday, July 1, 2000

8M Visor Test -- 11:38 am CST, Update by A.T. Hun

I confirmed with Handspring tech support that some 8M Visor Deluxes shipped between January 2000 and June 2000, like their Palm counterparts (story). Handspring has a little 3K test program Visor Deluxe users can download to determine if their PDA has the faulty chip. See this page for more information. Unfortunately, it seems that my Visor Deluxe has one of the defective chips. Like Palm, Handspring is working on a software patch to solve the problem.

I will say this: a lot of people gave Handspring grief for their slow tech support. They responded to my request well within the promised 24 hours, even though it is Independence Day weekend here in the States.

UPDATE! According to Handspring, only Visor Deluxes with all the memory filled (or nearly filled) are susceptible to problems. I have 3198K free on mine, but I guess the test program caused me to get the memory error. I had to do a hard reset. Thankfully, the Palm software does an excellent job of recovering from this problem and so most of my apps and all of my data were completely restored when I HotSynced (following the instructions for HotSyncing after a hard reset).

News for 07/01/2000

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