The Haus

Thursday, October 26, 2000

@Home Strikes Back

An @Home (a cable ISP) user had his account quickly terminated after he posted some @Home documents outlining some of their tech support procedures. Allegedly the documents show how the tech support staff was trained to deal with problems and with refunds. @Home is hiding behind the Digital Millenium Copyright Act (DMCA), claiming it was "proprietary information." More like "embarrasing information." Thanks Slashdot.

Not that you asked, but this is one of the main reasons I use EZ-Net for my Internet access. I got so sick of other companies assuming I was an idiot when something went wrong, yet never giving me a straight answer. I'm happy to be proven wrong (and I have been many times), but I'm not a moron. I have a Master's degree; I'm relatively well-versed in computer issues. EZ-Net is the first ISP I've ever dealt with that has always been straight-up with me and consistently knows what they're talking about. Even if someone offered faster or cheaper service (and, so far, no one has), I'd stick with them for that reason alone.

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