Tuesday, June 12, 2001

Toshiba+TENG=No Worky -- 5:27 pm CST, Update by The Master

We recently purchased The Emperor's New Groove on DVD, since it's one of the funniest Disney movies I've ever seen. Threw that disk into the Toshiba DVD player, and guess what? It plays for garbage. Sound drops in entire scenes, static washes through others, you name it. Called Toshiba, they say they've received "hundreds of complaints" on this DVD, and it's a press issue with the DVD.

So, we contacted Disney today, and up to the point that the CSR was informed that we had already contacted Toshiba, she was ready to dump the problem on our DVD player. Once we let her know we'd called Toshiba, suddenly the problem was with a "small subset of the DVD market-so we're not going to re-press the disks. Sorry". Well, that is just exquisite B$ if there ever was. We didn't just test one disk mind you-we tried at least 5 different disks, from 3 stores, a Disney store, and from BlockBuster.

Thank you Disney-I love the focus on profit you showed me today.

News for 06/12/2001

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