Wednesday, July 17, 2002

Handspring: A+ -- 10:24 am CST, Update by A.T. Hun

I just got my latest issue of PC Magazine. In it they have their annual service and reliability report. For the first time, they include PDAs. Handspring received the best overall grade with an A+. They did note that half of the Hanspring repairs result in getting a new PDA. Having said that (and having dealt with Hanspring when my Visor Deluxe had the 8M problem), I think that Handspring would just as soon replace a PDA rather than jump through repairing hoops.

When I discovered that my Visor Deluxe had the 8M problem and the software-based solution caused it to eat batteries, I called Handspring. Even though the policy was technically not to replace them, after describing my situation, they sent me out a new one. After that, I just had to return my old one in the same packaging the new one came in. Handspring even paid postage. Since then, my new Visor has performed like a champ. I'm quite satisfied.

News for 07/17/2002

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