Wednesday, September 15, 2004

Bleh: Symantec Tech Support SUCKS -- 1:02 pm CST, Update by The Master

We upgraded our Norton AV to the 2005 3-user version this week, since both of our licenses either had expired or were about to expire in the next week. Installing it on Eeyore's machine was a snap, and everything is golden. Tried to install it on my W2K machine, and it blew up horribly. Every time I tried the installer it would throw an Invalid Drive C:\ error. This doesn't surprise me, since I don't have a C drive (I use a different letter for my root drive).

So, thinking I might actually get some help, I call Symantec. They now run all their support out of India, so I have a grand time giving all my info to the tech guy, since neither of us could understand the other very well. I get to the point of trying to describe my problem, and he goes through all the standard KB stuff that I already tried. No dice for him either. I tried to explain that I'm sure the problem is someone put a fixed drive letter into the InstallShield installer, but he hits me with a "we don't support drives other than C. Sorry." response.

I went through this same issue last year with Symantec's tech support, when I needed them to fix my lincense key for my signature updates. I swear, Symantec's tech support has gotten so horrid that you're better off buying a different product. Roar

News for 09/15/2004

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